Terms of Service

To use the Platform, you must create an account. You agree to:

• Provide accurate, current, and complete information
• Maintain the security of your account credentials
• Promptly update your account information if it changes
• Be at least 18 years old
• Accept responsibility for all activities under your account

We reserve the right to suspend or terminate accounts that violate these Terms or that we reasonably believe are being used fraudulently.

As a Customer, you agree to:

• Provide accurate descriptions of items submitted for service, including any special care instructions
• Make items available for pickup at the scheduled time and location
• Pay all charges, including service fees, platform fees, and any applicable taxes
• Inspect items upon delivery and report any issues within 48 hours
• Not submit prohibited items including items contaminated with hazardous materials, items with significant pet hair or biological waste, or items that are illegal to possess

As a Provider on the Platform, you agree to:

• Operate as an independent contractor, not an employee of Suds Laundry
• Maintain all necessary business licenses and insurance
• Provide services in a professional, timely manner consistent with industry standards
• Handle customer items with reasonable care and follow all care instructions
• Accept the platform fee structure as outlined in your Provider agreement
• Maintain accurate availability and service area information
• Respond to job offers within the designated time window

Prices are set by individual Providers and displayed before you confirm an order. Suds Laundry charges a platform fee (currently 15%) on each transaction. All prices are in US dollars.

Payment is processed through Stripe. By placing an order, you authorize us to charge your payment method for the total order amount. Final charges may differ from estimates if the actual weight or item count differs from the estimate.

Rush orders may incur a surcharge of up to 1.5x the standard rate. Surge pricing may apply during periods of high demand.

See our Refund Policy for detailed information on cancellations and refunds. Generally:

• Orders cancelled before pickup: full refund
• Orders cancelled after pickup but before processing: partial refund minus pickup fee
• Orders in progress or completed: subject to review on a case-by-case basis

While Providers are expected to handle items with care, Laundry & Linen's liability for damaged or lost items is limited to 10x the cleaning cost of the affected item, up to a maximum of $500 per order.

Claims must be submitted within 48 hours of delivery through the Platform's dispute resolution system. We will investigate all claims and work with the Provider to reach a fair resolution.

Suds Laundry is not responsible for: pre-existing damage, normal wear and tear, damage caused by customer's failure to disclose care instructions, or items of extraordinary value not declared at the time of pickup.

Customers may set up recurring service subscriptions (weekly, biweekly, or monthly). Subscriptions automatically create orders on the scheduled date and charge your payment method on file.

You may pause, modify, or cancel a subscription at any time through your dashboard. Changes take effect on the next scheduled pickup. No refunds are issued for the current billing period.

Any disputes arising out of or relating to these Terms or the Platform will be resolved through binding arbitration in Maricopa County, Arizona, in accordance with the rules of the American Arbitration Association. You agree to waive your right to a jury trial and to participate in a class action.

For service-related disputes (damaged items, quality issues), please use the in-app dispute resolution system first. We aim to resolve all service disputes within 5 business days.